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Hong Kong Aviation Ground Services Limited (HAGSL) is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 6 months.

If you would like to pursue a career with ample training and development opportunities, then look no further than HAGSL. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team. Please find the positions currently available as below :


Customer Services Officer – Passenger Services

Apply now Job no: HAGSL/OP/CSO/HAG/DEC19
Work type: Full time
Location: HK International Airport
Categories: Customer Services


• Assist Supervisor, Customer Services immediately once major flight disruption / creeping delay develops and submit handling reports
• Perform ground handling services, including check-in, boarding gate and arrival duties
• Attend monthly meetings with supervisor for operational briefing and review the handling procedures
• Meet and assist VIPs on departure and arrival
• Assist to Superior for flight editing and monitor to seating control
• Assist desk duty for telex reading and phone enquiry


• Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
• Possess 1 year relevant working experience in airport operations and customer service field
• No relevant experiences will also be considered
• Good command of spoken English and Cantonese, and Mandarin
• Proficiency in PC operations, e.g. MS Excel and MS Word
• Willing to take shift duties
• Immediate available is preferred


We will offer an attractive package such as:

  • 4-weeks comprehensive and structured training
  • Paid Annual Leave
  • Overtime Allowance
  • Transportation Allowance
  • Shift Allowance
  • Referral Bonus
  • Medical & Dental Insurance
  • Travel Ticket Benefit

Monthly salary from $15000 - 17000 (Depends on season and working hours)

Advertised: Hong Kong Time (Standard Time)
Applications close:

Apply now

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