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Hong Kong Aviation Ground Services Limited (HAGSL) is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within four weeks may consider their application unsuccessful. All related information will be kept in our file for up to 6 months.

If you would like to pursue a career with ample training and development opportunities, then look no further than HAGSL. We provide professional training and career development opportunities for those who are prepared to grow with an energetic company. Due to rapid expansion, we are looking for high caliber candidates to join our professional team. Please find the positions currently available as below :


Customer Services Officer - Lounge & VIP Services

Apply now Job no: HAGSL/OP/CSO-LG/HAG/DEC19
Work type: Full time
Location: HK International Airport
Categories: Lounge Services


• Meet and greet Service in HX lounge
• Provide “greet and welcome” service to passengers at the reception counter and entrance area
• Collection of lounge invitation cards and registration of guests using the lounge
• Guide and escort passengers to the seating area if necessary
• Check that the food and beverages are promptly replenished to fully meet the consumption needs
• Attend to passenger’s enquiries including flight information
• Complete the access record, daily report, special promotion record and Customer Airlines Usage record
• Provide assistance to passengers in using the facilities of the business center like Wi-Fi, I-pad, massage chair etc
• Liaise with internal parties to provide well coordinate service to the guests
• Assist senior officer to ensure the janitors tidy up the chairs and tables and magazine racks promptly after use
• Set up the magazine rack with proper display of reading materials in adequate quantities
• Well check the quantity of F&B goods and groceries and report to senior officer


• Form 5 graduate or above with at least 5 subjects passed in HKCEE or minimum Level 2 in 5 HKDSE New Senior Secondary Subject (including English and Chinese language) or equivalent
• Minimum 1 year experience in airport operations and lounge services field
• Customer-oriented with excellent communication and presentation skills
• Good command of spoken English and Cantonese, and Mandarin
• Proficiency in MS Excel, Word and Power Point
• Willing to take shift duties
• Immediate available is preferred


We will offer an attractive employment package such as:

  • 4-weeks comprehensive and structured training
  • Paid Annual Leave
  • Overtime Allowance
  • Transportation Allowance
  • Shift Allowance
  • Referral Bonus
  • Medical & Dental Insurance
  • Travel Ticket Benefit

Advertised: Hong Kong Time (Standard Time)
Applications close:

Apply now

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